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Featured New Book

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments.

A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work.

This updated edition of a Shingo Prize Winner:

  • Features new critical steps in planning and preparing for VSM events
  • Includes new content and examples from the service industry, including healthcare
  • Provides a new examination of future state mapping
  • Details methods for engaging an entire organization in continuous improvement by focusing on socialization
  • Discusses the use of experiments to "learn your way" to a future state
  • Provides examples of tiered visual management and demonstrates the principles of a lean management system

Providing improved ways to involve your organization in transformation and to sustain your efforts, the book expands beyond the "tools focus" to challenge your organization to think and act differently in order to change the culture of your organization as you become more effective and efficient.

This book details proven methods for aligning the organization for transformation, creating future state visions of improved effectiveness and efficiency, and engaging all levels of the organization in the transformation. After reading it, you will be better prepared to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in market and customer needs.




    Auerbach Books on Process and Productivity Improvement



The Lean Practitioner's Field Book: Proven, Practical, Profitable and Powerful Techniques for Making Lean Really Work The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition Focus and Leverage: The Critical Methodology for Theory of Constraints, Lean, and Six Sigma (TLS) Lean Six Sigma: International Standards and Global Guidelines, Second Edition





The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization The Lean IT Field Guide: A Roadmap for Your Transformation Transforming Teams: Tips for Improving Collaboration and Building Trust The International Business Environment: A Handbook for Managers and Executives





Odyssey—The Business of Consulting: How to Build, Grow, and Transform Your Consulting Business Developing a Turnaround Business Plan: Leadership Techniques to Activate Change Strategies, Secure Competitive Advantage Leading Business Change: A Practical Guide to Transforming Your Organization The "Success or Die" Ultimatum: Saving Companies with Blended, Long-Term Improvement Formulas





Free Agent: The Independent Professional's Roadmap to Self-Employment Success Mastering Complexity: Adding Coherence Throughout Your Business with Dependency Structure Spreadsheets Techniques and Sample Outputs that Drive Business Excellence The Lean Leader: A Personal Journey of Transformation





The Lean Expert: Educating and Elevating Lean Practitioners Throughout Your Organization Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices Lean Human Performance Improvement The Results Facilitator: Expert, Manager, Mentor





Project Management Case Studies and Lessons Learned: Stakeholder, Scope,Knowledge, Schedule, Resource and Team Manageme The Lean Anthology: A Practical Primer in Continual Improvement The Process Mind: New Thoughtware® for Designing Your Business on Purpose Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition





The Innovative Lean Machine: Synchronizing People, Branding, and Strategy to Win in the Marketplace Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication The Basics of Achieving Professional Certification: Enhancing Your Credentials The Four Components of a Fast-Paced Organization: Going Beyond Lean Sigma Tools





Closing the Communication Gap: An Effective Method for Achieving Desired Results ENOVALE: How to Unlock Sustained Innovation Project Success The Lean CFO: Architect of the Lean Management System Getting Unstuck: Using Leadership Paradox to Execute with Confidence





Four-Cornered Leadership: A Framework for Making Decisions Creating a Lean and Green Business System: Techniques for Improving Profits and Sustainability From Business Strategy to Information Technology Roadmap: A Practical Guide for Executives and Board Members Strategic Planning, Execution, and Measurement (SPEM): A Powerful Tool for CEOs





Return On Process (ROP): Getting Real Performance Results from Process Improvement Chance or Choice: Unlocking Innovation Success Sustainable Lean: The Story of a Cultural Transformation Reducing Process Costs with Lean, Six Sigma, and Value Engineering Techniques





Lean Innovation: Understanding What's Next in Today's Economy The Art of Agile Practice: A Composite Approach for Projects and Organizations Relentless Improvement: True Stories of Lean Transformations Making IT Lean: Applying Lean Practices to the Work of IT





What's Your Problem? Identifying and Solving the Five Types of Process Problems Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes The Mastery of Innovation: A Field Guide to Lean Product Development Unleashing the Power of 3P: The Key to Breakthrough Improvement





Leading the Lean Enterprise Transformation, Second Edition Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation Amoeba Management: The Dynamic Management System for Rapid Market Response





The Right Measures: The Story of a Company's Journey to Find the True Indicators of Its Success and Values Creating Mixed Model Value Streams, Second Edition Change or Die! The Business Process Improvement Manual Utilizing the 3Ms of Process Improvement: A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence





Value Engineering Synergies with Lean Six Sigma: Combining Methodologies for Enhanced Results Driving Strategy to Execution Using Lean Six Sigma: A Framework for Creating High Performance Organizations The Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture Toyota by Toyota: Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry





The 12 Pillars of Project Excellence: A Lean Approach to Improving Project Results Performance Hubs: Engaging Teams in Focused Continuous Improvement The Basics of Project Evaluation and Lessons Learned The Toyota Kaizen Continuum: A Practical Guide to Implementing Lean





Lean Management Principles for Information Technology The Future of Lean Sigma Thinking in a Changing Business Environment Lean Sustainability: Creating Safe, Enduring, and Profitable Operations The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict





Your Customers' Perception of Quality: What it Means to Your Bottom Line and How to Control It Lean Office and Service Simplified: The Definitive How-To Guide Andy & Me: Crisis and Transformation on the Lean Journey, Second Edition Simple Excellence: Organizing and Aligning the Management Team in a Lean Transformation





Implementing TWI: Creating and Managing a Skills-Based Culture Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes Lean Supplier Development: Establishing Partnerships and True Costs Throughout the Supply Chain Lean IT: Enabling and Sustaining Your Lean Transformation





Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement Far from the Factory: Lean for the Information Age From Belief to Knowledge: Achieving and Sustaining an Adaptive Culture in Organizations Lean Production for Competitive Advantage: A Comprehensive Guide to Lean Methodologies and Management Practices





What Works for GE May Not Work for You Thin Air: How Wireless Technology Supports Lean Initiatives It's About Time: The Competitive Advantage of Quick Response Manufacturing Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition





Liquid Lean: Developing Lean Culture in the Process Industries Flexibility: Flexible Companies for the Uncertain World Quality Management: Theory and Application Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers





Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking Enterprise-Scale Agile Software Development Critical Success Factors Simplified: Implementing the Powerful Drivers of Dramatic Business Improvement Enterprise Sustainability: Enhancing the Military's Ability to Perform its Mission





Green Intentions: Creating a Green Value Stream to Compete and Win Innovative Lean Development: How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles A Tale of Two Systems: Lean and Agile Software Development for Business Leaders A Guide to Lean Six Sigma Management Skills/a>





The Basics of Performance Measurement, Second Edition Lean for the Process Industries: Dealing with Complexity Leading the Lean Enterprise Transformation The Ultimate Improvement Cycle





The Basics of FMEA, 2nd Edition Delivering Successful Projects with TSP(SM) and Six Sigma: A Practical Guide to Implementing Team Software Process(SM) Process Improvement with CMMI® v1.2 and ISO Standards Lean Six Sigma for the Office





Sustaining Lean: Case Studies in Transforming Culture Strategic Error-Proofing: Achieving Success Every Time with Smarter FMEAs Defining and Deploying Software Processes The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes





Metrics-Based Process Mapping: An Excel-Based Solution Lean Connections: Making Information Flow Efficiently and Effectively A Culture of Rapid Improvement: Creating and Sustaining an Engaged Workforce The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results





Interpreting the CMMI ®: A Process Improvement Approach, Second Edition Six Sigma Software Development, Second Edition Applied Software Risk Management: A Guide for Software Project Managers Process-Based Software Project Management





Accelerating Process Improvement Using Agile Techniques Antipatterns: Identification, Refactoring, and Management The ROI from Software Quality Reducing Risk with Software Process Improvement





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