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Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork
for implementing the scorecard approach, and successfully integrating it with corporate strategy. This volume
thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides
examples, case histories, and current research for critical issues such as performance measurement and management,
continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how
to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes,
learning, and innovation and financial. Also available as an online, self-study course. 
Outsourcing Software Development Offshore: Making It Work provides managers with answers and
solutions to the most critical--and mundane--questions and problems. Author Tandy Gold applies her considerable experience in the
analysis of such Offshore issues as the keys to success in initiating a program, choosing and managing vendors,
risk mitigation, and employee impacts. A detailed program checklist outlines the steps for successful offshore
execution, providing real-world exposure and guidance to a movement that has become a fixture in the IT realm.
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The Real-Time Enterprise
analyzes the forward-looking implementation of IT within a business, focusing on how careful
planning can improve efficiency while reducing costs. The book includes case studies that emphasize how the most
profitable uses of technology are now the real-time response to customer requirements, and the accumulation of
knowledge about markets and business partners. The book provides a perspective on the deployment
of strategic information technology, covering guidelines, advanced applications, and practical examples. It delivers
a much-needed upgrade of knowledge and skills for IT professionals seeking to progress beyond traditional implementations.
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A critical part of any company's successful strategic planning is the creation of an Enterprise Business Architecture
(EBA) with its formal linkages.
Enterprise Business Architecture: The Formal Link between Strategy and Results explains the approach
needed for the development of a formal but pragmatic EBA. Part 1 introduces EBA concepts and terms, and emphasizes
the importance of architectures in reaching business goals. Part 2 illustrates a high-level approach for building
the EBA. Part 3 provides suggestions derived from successful engagements that implemented the formal EBA approach
with integrated enterprise architectures. | 
Information Technology for Manufacturing: Reducing Costs and Expanding Capabilities presents a wide-ranging view of the benefits available through the intelligent use of manufacturing information systems. Readers benefit from the authors' collective experience in bringing new information technologies into manufacturing. Using examples of actual IT implementations, they provide a comprehensive picture of how to cut costs and add valuable new capabilities to companies. The book takes a comprehensive look at five major areas where IT systems can play a pivotal role in improving any company's manufacturing processes. Going beyond theory, the authors show readers how they can ensure that their IT investments bring a real payback to their companies. | 
IS Management Handbook, Eighth Edition details how IT professionals can align people, information, and technology with the strategic goals of an organization. The handbook offers technical and business insight from dozens of leading names from the technology sector, with a major focus on maximizing the performance of existing resources during tough economic times. The handbook provides the information that allows IT managers to effectively organize people and processes, and efficiently integrate and maintain infrastructure, applications, support systems, e-business tools, and databases. |  Filled with practical advice,
Maximizing Enterprise Information Assets describes how information changes the way the enterprise is managed, how a focus on information changes the organizational structure, how the value of information is enhanced and depreciated. It enables readers to define information in their enterprises, identify barriers that reduce information's value, and plan changes to increase information's value. It demonstrates how and why enhancing the value of information could require modifying the information itself, defining training needs, adding constructive relationships, changing organizational structure via departmental function and outsourcing, altering job definitions, and even changing organizational policy.
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Traditional bill auditing texts provide recommendations but only within the context of the existing architecture; for
example, they might highlight techniques for reducing circuit switched leased lines but omit the pros and cons of
leased lines versus alternatives.
Telecommunications Cost Management provides a blueprint for cost reduction across all major
technologies - from frame relay to IP telephony to contract recommendations. The text presents the key facts up front,
with sample calculations for broadband, local access, equipment, and service alternatives. It provides scenarios
showing the effects of different architectural strategies for both voice and data communications. Intended for the
busy decision-maker, this reference eliminates the need to wade through unnecessary details and guides the reader
directly to the cost saving techniques. | 
Healthcare Information Systems, Second Edition not only brings you up-to-date on the technology
involved, but also explains how that technology interrelates and affects healthcare organizations. In addition, the
new edition has expanded coverage of HIPAA, wireless networks and communications, telemedicine, and the increasing
role of the Internet in all facets of healthcare. The book provides workable solutions to the real problems you will
face both today and tomorrow. | 
Dynamic Software Development: Managing Projects in Flux eases the burden by defining the principles,
practices, skills, and techniques needed to manage a dynamic development environment. At a hands-on level, the text
helps managers define the project goal and the actual situation, plan progress, manage developers, and monitor
productivity. At a higher level, the book helps managers determine a strategic framework, ease workflow in the
development environment, obtain funding, increase economic return, and implement leadership by consensus.
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Most books on telecom cost control focus on either traditional telecom billing audits or pure
technology, with the cost saving ideas buried deep in the text. Busy decision-makers need the specifics quickly,
without having to plow through details that do not affect the economics of a project.
Telecommunications Cost Management takes cost saving techniques and brings them to the forefront
where managers and decision makers can quickly use them for real world cost reductions or efficiency gains. | |
Winning the Outsourcing Game: Making the Best Deals and Making Them Work covers everything you need to know about whether or not to outsource, and how to make it work if you do.
Enterprise Systems Integration, Second Edition is a working blueprint for the integration of business processes, organizational structures, personnel, and information technology. Subject matter experts share their tips for success in illustrative examples and case studies. The handbook also provides a wealth of ready-to-use sample documents and graphic aids.
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Disassembly Modeling for Assembly, Maintenance, Reuse, and Recycling presents this approach in the context of the entire product life cycle. The book examines disassembly on the intermediate level, incorporating design for disassembly, concurrent design, and reverse logistics. In this first text to supply a comprehensive discussion of the theories and methodologies associated with this approach, the authors incorporate real world case examples to explore the three main areas of application of the theory: assembly optimization, maintenance and repair, and end-of-life processing.
Introduction to Management of Reverse Logistics (RL) and Closed Loop Supply Chain(CLSC) Processes provides
an overall treatment of CLSC and RL, a qualitative and quantitative presentation of the size and dimensions of the
overall market and industry, and a look at future trends. The author discusses key issues and trends in management
and operation, strategic, tactical, and operational issues for implementation, and a pragmatic evaluation of the
realities of running a CLSC or an RL business.
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In
Supply Chain Architecture: A Blueprint for Networking the Flow of Material, Information, and Cash,
Bill Walker (CFPIM, CIRM) applies five crucial business principles to solve network problems for geographically separated workers who must team
together to deliver products and services. These five principles simplify the design and operation of complex, real-world
supply chain networks for broad use throughout the manufacturing and service sectors. Written by an accomplished
practitioner in common sense language, this "how to" book provides a complete blueprint for transforming marginal
business relationships into exceptionally competitive networks.
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Agent-Based Manufacturing and Control Systems: New Agile Manufacturing Solutions for Achieving Peak
Performance offers a survey of both the literature and the practical applications of this
technology. Using a realistic example of a fictitious firm throughout, the book indicates when agent-based
systems are appropriate, enumerates techniques to decompose a problem into entities that can be modeled as
agents, provides a step-by-step guide to implementation, and offers hints for using simulation to design
the system. The authors pay particular attention to object-oriented techniques and to the selection of
appropriate tools and inter-agent communication standards, with specific reference to JADE middleware
and FIPA framework.
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Order Fulfillment and Across the Dock Concepts, Design, and Operations Handbook provides insights and tips that warehouse and distribution professionals can use to make their order fulfillment or across the dock operation more efficient and cost effective. Each chapter focuses on key aspects and issues of planning and managing, making it easy to find information quickly. The text includes guidelines for development and projection of accurate facility, inventory, SKU, transactions data and design factors. Filled with illustrations, forms, and tables, this handbook helps readers develop the skill and knowledge required to design, organize, and operate an order fulfillment or across the dock operation.
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Integral Logistics Management: Planning and Control of Comprehensive Supply Chains emphasizes integral analysis and design covering logistics networks through the entire production process from the end-user and back again. The author examines business objectives and methods in detail. Along with the familiar concepts of production planning and control systems, he discusses the integration of planning and control in R & D. This book provides an understanding of logistics and handles both classical and novel approaches to non-repetetive production. Included are the most recent trends in supply chain management, virtual organizations, agile companies, plus Just-In-Time (JIT) Enterprise Resource Planning (ERP), and Materials Resource Planning II (MRP II).
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The Efficient Enterprise provides real ERP industry-specific system cases to capture and illustrate best development and implementation practices. It describes business processes and ERP industry solutions from a business perspective, with a focus on the business logic behind ERP systems. It includes a CD-ROM that contains 350 actual screen shots of real industry-specific systems, action notes, definitions, key ideas, and workflows by industry sector for self-study or instruction
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Information Technology for Manufacturing: Reducing Costs and Expanding Capabilities presents a wide-ranging view of the benefits available through the intelligent use of manufacturing information systems. Readers benefit from the authors' collective experience in bringing new information technologies into manufacturing. Using examples of actual IT implementations, they provide a comprehensive picture of how to cut costs and add valuable new capabilities to companies. The book takes a comprehensive look at five major areas where IT systems can play a pivotal role in improving any company's manufacturing processes. Going beyond theory, the authors show readers how they can ensure that their IT investments bring a real payback to their companies. | 
Completely revised and updated, Carol A Ptak and Eli Schragenheim's second edition of
ERP: Tools, Techniques, and Applications for Integrating the Supply Chain describes, from the
perspective of a business manager, concepts and tools for enterprise planning, management, and execution. The Second Edition introduces many new topics, including supplier relationship management (SRM), strategic
sourcing, throughput supply chain measures such as inventory dollar days and throughput dollar days, Product Life
Cycle Management (PLM), technology architecture choices, and customer relationship management. This book can be
used over and over, as a quick reference to obtain insight into ERP topics. | 
Integrating ERP, CRM, SCM, and Smart Materials
Learn how to transition of ERP, CRM, and Web applications into integrative management
tools. Discover the issues you'll encounter as you become a global provider of
Internet-enabled solutions and explore business opportunities and cost savings.
Dimitris Chorafas outlines why the wider application of off-the-shelf programming products,
new answers to supply chain requirements, and the advent of smart materials, must be
examined within the perspective of each company's business challenges. |
Lean Performance ERP Project Management: Implementing the Virtual Supply Chain integrates strategy, people, process, and information technology into a project management methodology that applies Lean thinking to all processes. It uses Lean principles, tools, and practices to improve and then continuously improve management decision processes, information/support processes, and their linkages to Lean physical processes. It allows you to start with your existing process, and then develop process performance improvements and measurements.
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Making Supply Chain Management Work:
Design, Implementation, Partnerships, Technology, and Profits
Any supply chain improvement project, even if well conceived, has a good chance of failing, unless
the accompanying information technology enables the design. Being prepared, understanding the risks and how to
reduce them, will give you the edge you need. Combining a technology focus with practical advice,
Making Supply Chain Management Work: Design, Implementation, Partnerships, Technology, and Profits gives you the tools to not only design new supply chains, but to design them effectively.
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Supply Chain Project Management: A Structured, Collaborative, and Measurable Approach
explains a four-stage progression toward world-class supply chain project management. The author provides a template of the stages encountered when moving to competitive supply chains, delineates the processes that organizations must implement if they are to advance from one stage to the next, and describes best practices for how to get there. What's more, he supplies structured approaches supply chain analysis and documentation and illustrates the concepts with examples from the trenches.
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Around the world, virtually every company is engaged in some form of effort intended to improve the processing that
takes place across an end-to-end supply chain system as they work towards moving their organizations to the next
level of performance. Supply chain, particularly when enhanced with collaboration and Internet technology, is
uniquely suited to helping an organization increase profits and decrease costs. A comprehensive guide to adding
value to supply chain efforts, Using Models to Improve the Supply Chain demonstrates how leading firms have successfully integrated their supply chains and how they plan further progress through supply chain evolution.
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Roadmap to the e-Factory describes the risks and the opportunities of transforming your factory into an e-factory into an e-factory. Learn which technologies you need to compete in this environment and how to design a road to the future.
