Creativity and Project Management
Ralph L. Kliem
Perhaps the best phrase that describes the need for creativity on projects is the one offered by Daniel Goleman, notable author on emotional intelligence, when he presented the maxim "I have to do it myself, and I can't do it alone."1 A project requires the contribution of individuals which includes their knowledge and creativity. A project, however, also requires that the individuals on the team work together to achieve common goals and objectives.
Creativity on a project requires both operating independently while simultaneously having everyone working together. If a project was simply an amalgamation of independent creative geniuses the likelihood of achieving success is less than working together synergistically. In other words, they exercise creative collaboration that involves individuals applying their creativity both separately and also as a team member to achieve the vision of a project.
Benefits of Creativity
There are many obvious, and not so obvious, benefits of harnessing creativity on projects. These benefits include:
- Building Emotional Involvement
- Generating New Ideas
- Increasing Teaming
- Leading to Competitive Advantage
- Leveraging and Increasing Knowledge
- Opening Minds
- Stretching the Performance of People
Building Emotional Involvement
Creativity encourages emotional involvement because of the challenge it offers to people. Challenging the status quo is not for the faint hearted because the areas they enter were once deemed taboo. Mental adrenalin begins to flow as the prospect of making a significant changewhether in theory or realitycauses one to stay emotionally engaged even in the midst of potential overwhelming failure. It is, in essence, the thrill of the hunt that keeps people engaged when exercising creativity. Their engagement becomes so emotionally involved that they lose any sense of time, awareness, or physical debilitation.
Generating New Ideas
Creativity, by its very nature, challenges the status quo. It questions the existing order of doing business whether in regards to a process or product or service. It requires asking questions like: Why? and How? Essentially, it requires being destructive before generating something new, whether a product, process, service, or system. Roger von Oech concurs, noting: "Creative thinking is not only constructive, it is also destructive."2
History is replete, of course, with examples where creativity was the instrument for generating new ideas. Everything from political theory to technological advancement creativity has a played a key role, whether coming from an individual or a group. It is quite obvious that, without creativity, advancements in so many fields would not occur.
Creativity, when involving more than one person, e.g., a team, frequently results in people working together in trying to acquire that "Aha!" feeling that happens when something creative arises, e.g., having insight to a solution in a problematical impasse. A team, especially after operating as just a collection of individuals finds its members jamming or jelling around the idea. All attention focuses on furthering the development of the idea and, just as importantly, encouraging everyone to use their creativity, to make it a reality. A breakthrough idea often builds commitment which energizes everyone with a feeling that they are part of something greater than themselves.
Leading to Competitive Advantage
Even though James Higgin's list of primary challenges were formulated in the 1990's, the circumstances that affect a firm's ability to adapt ring as true today as they did back then. Higgins, in Innovate or Evaporate3, identifies ten challenges that firms face which require creative, adaptive responses. These are:
- Accelerating rates of change
- Globalization of business competition
- Increasing complexity of the environment
- Increasing demands of constituents
- Increasing levels of competition
- More diverse workforce
- Rapid technological change
- Resource shortage
- Transition from industrial to knowledge-based society
- Unstable market and economic conditions
If companies harvest and harness the creativity of individuals and groups alike, they can compete more effectively and efficiently in such environments. Unfortunately, the pressure to maintain the existing order of a firm, which is essential, can constrain the creativity of individuals and teams simply to satisfy a firm's need for obedience. Extreme compliance can result in people, to use an overwrought phrase, thinking outside the box. Individuals and teams alike then constrain their creativity because what often gets rewarded in an organization is compliance, not creativity even if it leads to innovation. The result is an organization that fails to adapt and respond to a dynamic environment. Creative actions provide the means for a project and organization to adapt to such an environment.
Leveraging and Increasing Knowledge
Accumulation of knowledge for knowledge's sake is fine, but its real advantage comes when it is mixed with creativity. Creativity serves as the catalyst that puts knowledge into action to change reality. When both are combined, either on an individual or team level, the results can become synergistic. While limited knowledge can sometimes lead to more creative outcomes the chances increase that, the more knowledge about a domain or subject, the greater the opportunity for innovative thought. Little knowledge often leads to subscribing to beliefs and assumptions that are treated as facts, thereby constraining one's ability to think creatively. Further combination of teams and cumulative knowledge and creativity can have an explosive effect. Business and science are replete with examples of when greater knowledge is coupled with creativity. Knowledge and creativity both share a common characteristic. They are both cumulative. Knowledge begets more knowledge; creativity begets greater creativity.
Creativity requires and causes minds to open up to possibilities and realities that have never before existed. Due to its destructiveness, creativity increases knowledge and awareness because it breaks down the mental paradigms, or models, that many people hold dear for confronting reality. Sometimes creativity opens minds dramatically by attacking fundamental premises held sacrosanct by so many; at other times, it advances existing paradigms by reinforcing the basic tenets. Sometimes, however, it simply results in incremental improvements that gradually lead to change but, cumulatively over time, leads to dramatic change. Individuals and teams often find their awareness so strong that what they viewed as "sacred" seems no longer relevant and giving them no other choice but to accept change.
Stretching the Performance of People
Contrary to popular opinion, creativity often involves hard work. It requires effort to understand the status quo and then challenge it, not an easy task. Issues of unlearning and relearning, changing and challenging assumptions, taking a new perspective, re-arranging what others perceive as reality, just to list a few shifts, requires considerable mental and even physical work. Creativity causes not just the status quo to become stressed and potentially broken but can also do the same for the person doing the creating. Legendary stories abound of individuals and teams working late into the night or innumerable days, to the point of exhaustion and emotional breakdown, are not uncommon.
Creativity is a key ingredient to the success of almost all projects simply because projects rarely go as smoothly, as planned. Obstacles, issues, risks, and show stoppers are just some of the debris that falls in the path of completing a project. This debris requires that people be creative in dealing with it so that the product or service being built and delivered meets the needs of the customer. This creativity can happen both on individual and group levels; ideally, both levels should be integrated in a way that melds the creativity of the individual with that of the group to increase the likelihood of a successful completion of a project.
1. Daniel Goleman; Paul Kaufman; and Michael Ray, The Creative Spirit (New York: Dutton: 1992), p. 122
2. Roger von Oech, A Whack on the Side of the Head (New York: Warner Books, Inc., 1990), p. 57.
3. James M. Higgins, Innovate or Evaporate, (Winter Park, FL: The New Management Publishing Company, 1995), p. 8.
Read more IT Performance Improvement
Certain names and logos on this page and others may constitute trademarks, servicemarks, or tradenames of
Taylor & Francis LLC. Copyright © 20082013 Taylor & Francis LLC. All rights reserved.